Documentation Writing
operationstechnical supportproject managementadministrationknowledge management
What Is Documentation Writing?
Write procedures, records, notes, or explanatory documents so that another person can understand what happened, what is required, or how to proceed.
Why Does Documentation Writing Matter?
Documentation Writing matters when information needs to survive beyond the original conversation or person who created it.
What Does It Look Like?
Someone applying documentation writing may:
- •states purpose and scope before detailed instructions
- •uses enough context for a new reader to understand the record
- •records decisions and exceptions rather than only the normal process
- •keeps instructions in an executable order
How to Develop Documentation Writing
You can develop it by:
- •turn a verbal process into written steps and test the steps with another person
- •write a decision record that separates context, decision, rationale, and next action
- •remove unexplained references that only the original writer would understand
Where Can Documentation Writing Be Useful?
Documentation Writing can be useful in areas such as:
operationstechnical supportproject managementadministrationknowledge management
Careers Where This Skill Can Be Useful
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