Process Mapping
operationsservice designquality improvementproject managementadministration
What Is Process Mapping?
Represent the steps, decisions, hand-offs, inputs, outputs, and dependencies in a process so the way work actually moves can be examined.
Why Does Process Mapping Matter?
Process Mapping matters because people often understand their own step but not the full path of work. A map makes delays, duplication, unclear ownership, and unnecessary movement easier to see.
What Does It Look Like?
Someone applying process mapping may:
- •records the actual sequence rather than the ideal process
- •shows where decisions, hand-offs, waiting, or rework occur
- •identifies the owner or input at important stages
- •uses the map to ask where the process can be simplified
How to Develop Process Mapping
You can develop it by:
- •map one process from request to completion
- •walk the process with the person performing it and correct assumptions
- •mark every waiting point and hand-off and identify which ones are necessary
Where Can Process Mapping Be Useful?
Process Mapping can be useful in areas such as:
operationsservice designquality improvementproject managementadministration
Careers Where This Skill Can Be Useful
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