Root cause analysis
quality improvementoperationsengineeringcustomer supportrisk management
What Is Root cause analysis?
Trace a recurring problem beyond its visible symptom to identify the underlying conditions that allow it to happen.
Why Does Root cause analysis Matter?
Root cause analysis matters because fixing the visible error without addressing the cause often allows the same problem to return.
What Does It Look Like?
Someone applying root cause analysis may:
- •distinguishes the event from the conditions that produced it
- •asks why a failure occurred more than once rather than stopping at the first explanation
- •uses evidence to support the proposed cause
- •identifies a corrective action that changes the cause rather than only the symptom
How to Develop Root cause analysis
You can develop it by:
- •take a recurring issue and perform a five-whys analysis
- •draw a cause-and-effect tree and mark which causes have evidence
- •after implementing a corrective action, check whether the problem actually recurs less often
Where Can Root cause analysis Be Useful?
Root cause analysis can be useful in areas such as:
quality improvementoperationsengineeringcustomer supportrisk management
Careers Where This Skill Can Be Useful
Explore Related Skills
Want to Know Which Skills Are Strongest in Your Profile?
Exploring a skill can help you understand it. But your Penagix Assessment goes further by identifying your natural-gift profile and showing how your strongest gifts translate into practical intelligence.