Service Orientation
education and trainingprofessional workproject environments
What Is Service Orientation?
Apply service orientation deliberately to the situations in which that capability is relevant, with attention to the decisions, behaviours, or outputs that service orientation directly affects.
Why Does Service Orientation Matter?
Service Orientation matters when the outcome depends on doing more than the broad task itself; the specific capability described by service orientation can determine how accurately, clearly, efficiently, or appropriately the work is carried out.
What Does It Look Like?
Someone applying service orientation may:
- •uses service orientation deliberately rather than treating it as an automatic habit
- •checks the part of the result most affected by service orientation
- •adjusts the approach when the situation changes what service orientation requires
How to Develop Service Orientation
You can develop it by:
- •choose a real task where service orientation is clearly involved and define the result you want to improve
- •observe how a more experienced person handles service orientation and record the specific decisions they make
- •review one completed task and identify where stronger service orientation would have changed the result
Where Can Service Orientation Be Useful?
Service Orientation can be useful in areas such as:
education and trainingprofessional workproject environments
Careers Where This Skill Can Be Useful
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